When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your commitment to us and show up for your appointment on time.
That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
In the event that you unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voicemail system. If we do not hear from you within this timeframe, and you do not keep your appointment, the above policy will be applied.
Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies on those rare occasions.
As health care professionals we do not believe that tipping is a proper practice. The fees are set as such and that is all that you are responsible for paying.
COVID-19 Protocols and Processes
For information regarding specific clinic protocols, processes and requirements related to COVID-19, please visit our COVID-19 Clinic Changes page.